Barcelonès · Barcelona
An emergency is never planned: either you cannot get into your home or you cannot lock it, and you are not leaving until it is sorted. What you need first is not a promise — it is a real number for how long we take to reach you and a price you can see before anyone sets off.
1
You message
Tell us what happened, the town and the street. A photo of the lock helps more than any description — send one if you can.
2
You get a price and a time
Both before anyone sets off, in writing on WhatsApp. The time is the real one for your town, not a round number that sounds good.
3
We come
By motorbike for emergencies. In a busy old town or in August that is the difference between parking at your door and circling the block.
4
It gets sorted
If anything has to be replaced you see the old part and keep it. You pay what was agreed, not what the job turned out to be.
Santa Coloma de Gramenet has 17,607 people per km², against 1,535 across the towns we cover. In a city like this the arrival time is not decided by the road, it is decided by the last hundred metres: getting there is easy, parking is not. That is why emergencies go by motorbike, and it is not a brochure line — it is the difference between leaving it at your door and circling the block in a van while somebody waits on the landing.
61.1 % of the main homes in Santa Coloma de Gramenet are under 60 m² — the median is 21.3 %, at 17,607 people per km². This is vertical living, and it pushes the work towards the communal: street doors that stop latching, forced letterboxes, storage rooms and garage doors. In a block there are two things worth checking before anyone sets off — whether a neighbour or the administrator holds a spare, and whether the door is one of those that locks itself behind you when you step out with the bins. That last one is the single most repeated callout there is.
23.7 % of the main homes in Santa Coloma de Gramenet are rented, against a 18.5 % median. Where there is a lot of renting the most repeated job is not an emergency at all: it is the cylinder change between one tenant and the next, booked in advance and done in half an hour. It always brings the same question, so here it is. The owner can ask for it once the property is free. The tenant can change it during the contract, but has to leave the lock as it was — or hand over a copy — when they go. And for an opening, a rental contract in your name is perfectly good proof of address.
Datos de vivienda y población: Idescat · El municipio en cifras (EMEX). Consultado el 2026-09-05. Las medianas son las de los 52 municipios con perfil dentro de la zona de cobertura.
60-85 min desde la base en Cubelles, calculado sobre las rutas reales por carretera y con margen para salir y para el tráfico. En hora punta o en agosto puede alargarse, y si va a alargarse te lo decimos por WhatsApp antes de que te comprometas, no al llegar.
Desde 79 €, IVA incluido. El importe final depende de la hora, del día y del tipo de cerradura, y lo recibes entero por WhatsApp antes de que salga nadie. La distancia hasta Santa Coloma de Gramenet no se suma al precio: la tarifa es la misma en todos los municipios que cubrimos.
El desplazamiento con diagnóstico y sin trabajo son 49 €, y se te dice antes de que salga nadie, así que no hay sorpresa al final. Si el problema se puede resolver por WhatsApp, se resuelve por WhatsApp y no cuesta nada.
Sí, 24 horas todo el año. La tarifa de noche y la de festivo son más altas que un martes por la mañana, y se te dice cuál se aplica cuando escribes. No hay recargo escondido.
Por eso las urgencias van en moto. En un sitio tan denso como Santa Coloma de Gramenet los últimos cien metros deciden el tiempo de llegada mucho más que la carretera, y una furgoneta dando vueltas es tiempo que tú pasas en el rellano. Para instalaciones con cita sí hace falta la furgoneta, así que se acuerda una hora en la que haya dónde dejarla.
Cuenta qué ha pasado y dónde estás. Recibes el precio y la hora antes de que salga nadie.
24 h, todos los días del año