Baix Penedès · Tarragona
An emergency is never planned: either you cannot get into your home or you cannot lock it, and you are not leaving until it is sorted. What you need first is not a promise — it is a real number for how long we take to reach you and a price you can see before anyone sets off.
1
You message
Tell us what happened, the town and the street. A photo of the lock helps more than any description — send one if you can.
2
You get a price and a time
Both before anyone sets off, in writing on WhatsApp. The time is the real one for your town, not a round number that sounds good.
3
We come
By motorbike for emergencies. In a busy old town or in August that is the difference between parking at your door and circling the block.
4
It gets sorted
If anything has to be replaced you see the old part and keep it. You pay what was agreed, not what the job turned out to be.
At 385 people per km² against 1,535 median, Santa Oliva is thinly settled. That has one practical consequence when you message: the time to the town is not the time to your door, because there are real distances inside the boundary. Send the full address, and the name of the urbanisation if you are in one — it sharpens the estimate considerably.
Santa Oliva has 607 cars per thousand residents, against 461 across our towns. Where the car is essential for everything, keys shut inside stop being a rare mishap and become a regular callout — especially with current fobs, which stay inside and lock the doors on their own. It is opened without forcing the lock or touching the electronics, and we need to see the vehicle documents in your name, or the rental agreement if it is hired.
Renting accounts for 12.8 % of main homes in Santa Oliva, below the 18.5 % median. Where people own, locks last far longer than they should: they get changed when they fail, not when the occupant changes, and we see cylinders that have been in place for decades. If a set of keys once went missing and nothing was done, that is the job worth booking.
Datos de vivienda y población: Idescat · El municipio en cifras (EMEX). Consultado el 2026-09-05. Las medianas son las de los 52 municipios con perfil dentro de la zona de cobertura.
25-35 min desde la base en Cubelles, calculado sobre las rutas reales por carretera y con margen para salir y para el tráfico. En hora punta o en agosto puede alargarse, y si va a alargarse te lo decimos por WhatsApp antes de que te comprometas, no al llegar.
Desde 79 €, IVA incluido. El importe final depende de la hora, del día y del tipo de cerradura, y lo recibes entero por WhatsApp antes de que salga nadie. La distancia hasta Santa Oliva no se suma al precio: la tarifa es la misma en todos los municipios que cubrimos.
El desplazamiento con diagnóstico y sin trabajo son 49 €, y se te dice antes de que salga nadie, así que no hay sorpresa al final. Si el problema se puede resolver por WhatsApp, se resuelve por WhatsApp y no cuesta nada.
Sí, 24 horas todo el año. La tarifa de noche y la de festivo son más altas que un martes por la mañana, y se te dice cuál se aplica cuando escribes. No hay recargo escondido.
Puedes cambiarla mientras dure el contrato, pero tienes que dejar la cerradura como estaba —o entregar copia— al marcharte. El propietario puede cambiarla cuando la vivienda queda libre. Si has perdido las llaves y no localizas al propietario, cambiar el bombín y guardar el viejo para devolverlo es la salida habitual, y además es la opción barata.
Cuenta qué ha pasado y dónde estás. Recibes el precio y la hora antes de que salga nadie.
24 h, todos los días del año