Barcelonès · Barcelona
An emergency is never planned: either you cannot get into your home or you cannot lock it, and you are not leaving until it is sorted. What you need first is not a promise — it is a real number for how long we take to reach you and a price you can see before anyone sets off.
1
You message
Tell us what happened, the town and the street. A photo of the lock helps more than any description — send one if you can.
2
You get a price and a time
Both before anyone sets off, in writing on WhatsApp. The time is the real one for your town, not a round number that sounds good.
3
We come
By motorbike for emergencies. In a busy old town or in August that is the difference between parking at your door and circling the block.
4
It gets sorted
If anything has to be replaced you see the old part and keep it. You pay what was agreed, not what the job turned out to be.
Santa Coloma de Gramenet has 17,607 people per km², against 1,535 across the towns we cover. In a city like this the arrival time is not decided by the road, it is decided by the last hundred metres: getting there is easy, parking is not. That is why emergencies go by motorbike, and it is not a brochure line — it is the difference between leaving it at your door and circling the block in a van while somebody waits on the landing.
61.1 % of the main homes in Santa Coloma de Gramenet are under 60 m² — the median is 21.3 %, at 17,607 people per km². This is vertical living, and it pushes the work towards the communal: street doors that stop latching, forced letterboxes, storage rooms and garage doors. In a block there are two things worth checking before anyone sets off — whether a neighbour or the administrator holds a spare, and whether the door is one of those that locks itself behind you when you step out with the bins. That last one is the single most repeated callout there is.
23.7 % of the main homes in Santa Coloma de Gramenet are rented, against a 18.5 % median. Where there is a lot of renting the most repeated job is not an emergency at all: it is the cylinder change between one tenant and the next, booked in advance and done in half an hour. It always brings the same question, so here it is. The owner can ask for it once the property is free. The tenant can change it during the contract, but has to leave the lock as it was — or hand over a copy — when they go. And for an opening, a rental contract in your name is perfectly good proof of address.
Housing and population data: Idescat · El municipio en cifras (EMEX). Retrieved 2026-09-05. Medians are those of the 52 towns with a profile inside our coverage area.
60-85 min from our base in Cubelles, worked out over the real road routes with room to set off and for traffic. At rush hour or in August it can run longer — and if it is going to, we tell you on WhatsApp before you commit rather than when we arrive.
From 79 €, VAT included. The final amount depends on the hour, the day and the type of lock, and you get it in full on WhatsApp before anyone sets off. The distance to Santa Coloma de Gramenet is not added to the price — the rate is the same across all the towns we cover.
A call-out with diagnosis and no work done is 49 €, and you are told that before anyone leaves, so there is no surprise at the end. If the problem can be solved over WhatsApp, we solve it over WhatsApp and it costs nothing.
Yes, 24 hours a year round. The night and holiday rates are higher than a Tuesday morning, and you are told which one applies when you message. There is no hidden surcharge.
That is exactly why emergencies go by motorbike. In a place as dense as Santa Coloma de Gramenet the last hundred metres decide the arrival time far more than the road does, and a van circling for a space is time you spend on the landing. For booked installation work we do need the van, so we agree a time when there is somewhere to leave it.
Tell us what happened and where you are. You get a price and a time before anyone sets off.
24 hours, every day of the year